![]() Listening involves not only the effort to decode verbal messages, but also to interpret non-verbal cues such as facial expressions and physical posture.Įffective listeners make sure to let others know that they have been heard, and encourage them to share their thoughts and feelings fully. Good listeners actively endeavour to understand what others are really trying to say, regardless of how unclear the messages might be. Start a Free Trial What makes a good listener? Listening to colleagues will help you understand what needs to be changed and worked on to retain talent and make improvements.įast-track your career with award-winning courses and realistic practice. In the workplace, they are the first ones to spot flaws and come up with suggestions for improvements.
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